Four Design Thinking Tips to Achieve Strategy Change
Employees in large organizations in both the public and private sector have “Strategy du Jour” fatigue. Every year, they’re hit with new strategic directions that involve changes in the way they work without any clear impact on the things they care about, like the work they do and the customers they serve. This starts to breed […]
Customer Experience: Innovate or Die
Jack was in the office early. His mind had worked overtime last night. He had been mulling over the conversation he’d had with Kim, one of his colleagues from the strategy group, about which team entry in the innovation contest to select for investment. He still thought the online customer service idea was the best […]
Future Technology Roadmap
About this Client Our client’s platform division is builds the hardware platforms for consumer and business technology customers. Traditionally, consumers would buy one less costly platform and businesses would buy another more expensive platform but these lines were blurring as the technology capabilities became closer to on-par. To add to the confusion, the consumer technology group develops platforms for multiple product […]