Creating Problem Finders through Design Thinking
Design Thinking is a methodology that has tremendous potential to provide corporate strategy development a much needed facelift, a version 2.0 for the 21st century. Yet from my experience, Design Thinking is inconsistently executed, keeping it from reaching its potential and discouraging practitioners, leading to a low perceived return-on-investment. The d.School at Stanford is the […]
Design Thinking: Developing a Culture of Customer Problem Solving
Celia knocked on Kim’s door. “I’d like to use the ‘customer pain point’ approach for our operational improvement efforts,” she said. As the VP of operations, Celia had to sort through competing opportunities with no clear data that would help her prioritize. More often than not, this meant funding the squeakiest wheel. She thought customer […]
Addressing Scaleability of New Models of Care
About this Client Our client is a non-profit medical research organization that pioneers new and smarter technologies, policies, and practices to make high-quality healthcare more accessible at a lower cost to all Americans. Executive Summary Our client wanted to explore how they could invest in research that would have deeper impact. Could they move beyond just studying […]