5 Tips for Increasing Customer Value with Lean
As someone always looking for more efficient ways to do things – everything from running meetings to shopping for groceries – I love the Lean process improvement methodology. It allows me to scrutinize the way I accomplish a task, and then look for waste that I can reduce or eliminate. Lean is an iterative approach, […]
Want to Innovate? Solve a Customer’s Problem
Let’s face it, businesses are tired of the mantra to innovate. My clients often tell me that their efforts focused on innovation have produced mediocre results at best. That their people are disillusioned because innovation is disruptive, an extra they have to fit into their “spare” time. They lament that the things other businesses label […]