How to Befriend Digital: A Continuous Improvement Story
In my business, the projects worth doing are often big ventures. They’re the ones that are daunting in scale of effort and scope of impact. We think of these projects, things like creating an online store or implementing a digital inventory system, in terms of when we’ll do them not if we’ll do them. Of […]
Should Operations Focus on Customer Pain Points?
Celia had been thinking all afternoon about Jack and Kim’s presentation on customer-centered innovation at the leadership meeting. She was intrigued. Using the customer as the focal point for determining where to invest their innovation dollars seemed like an approach that could help their strategic decision making. How could this approach help her organization? As […]