\ex·pe·ri·ence\ - the process or fact of personally observing, encountering, or undergoing something
An experience business is one that delights customers at every turn, creating something memorable that they want to share with their network. Even better, an experience is something that businesses can leverage to create new business models tied to the value delivered to the customer.
Inceodia helps businesses design and deliver experiences, creating a Social Businesses.
Brainstorm - Envision a new future
Plan - Address customer needs differently, uniquely to stand out from the competition
Design - Create new business models tied to the value customers get from products and services, not costs
Implement - Operational engagement, creating new operating models to deliver the experiene
Engage - Employee engagement, ensuring employees understand the nuances of the experience and are empowered to add their own unique value
To learn more about building an experience ecosystem for your business, download the "Innovating the Experience Ecosystem" whitepaper.